Case - Strategic Support

International Professional Services company needed to bring world-wide divisions and operating units together to define a simplified and relevant process and technology platform

• Company’s industry currently cycling through major changes with respect to services and client demands

• Rate of change was inconsistent across global dimension

• Current process and technology platforms as varied as the regions supported, mostly due to acquisitions over the preceding 10 years

• Challenge was to create a single view of a process and technology platform “roadmap” that could support the more advanced regions, while allowing those less advanced to disrupt their markets and lead change in a proactive way

• Facilitated a multi-day session to develop this new concept / road map and bring competing views together