Case - Process Development

Managed a project that assisted an employee benefits company redesign its new business, in-force, customer service and claims core processes.

• Achievements included compressing its sold case policy issue turnaround time from 21 days to 5 days and increasing the productivity related to issuing quotes by 50%

• Redesigned workflows, integrating imaging and workflow management software tools, establishing job positions and descriptions and determining staffing needs

• Developed and delivered a rating application covering Life, Disability and Dental lines of business; Defined, built, tested, and delivered in 8 weeks; Installation, training and support was provided to 23 U.S. regional sales offices

• Implemented a team-based organization to enable the new processes